Hardware Support     [Bottom]          

Q. What phone models does Zenga Mail support?
A. Zenga Mail was developed using the open standards of Java and Mobile Information Device Profile (MIDP). Zenga Mail can support any mobile phone with Java capabilities. However, due to the extensive number of mobile phones worldwide, we cannot directly test every device.

Q. Do you support smart phones and wireless PDAs?
A. If your Smart Phone or wireless PDA supports Java, it will likely work with Zenga Mail. We do not currently support touch screen devices so smart phones like Windows Mobile 6 with Java may not work accurately.

Q. Do you support Symbian?
A. Not at this time. Please keep in touch as we are expanding our services to work with other mobile platforms.

Q. Do you support BREW?
A. We are working on a BREW version of Zenga Mail V2 and hope to release it first quarter of next year latest.

Q. Does Zenga Mail work on any type of wireless network?
A. Mobile Mail is a network-agnostic service. All you require is a java-enabled mobile phone, and GPRS / Internet access. Downloading & Connecting to Zenga Mail.

Q. Does Zenga Mail require full internet GPRS or is WAP-based internet access all it needs?
A. Zenga Mail requires both. WAP is used to download the application, and GPRS is used to connect and run the application. You will require both WAP and GPRS access from your operator and both WAP and GPRS must be configured properly.

Q. I can download the application but I cannot connect?
A. The Zenga Mail client application is downloaded to your mobile via WAP, however, the application connects and runs via GPRS (Internet APN). You must ensure you have the required data service from your mobile operator, and that your mobile is configured properly. Please contact your mobile provider for details.

Q. Do I need high speed network service to use Zenga Mail?
A. No. Zenga Mail works on both "dial-up" and high-speed 2.5/3G data networks. Zenga Mail was specifically designed to provide high performance rates on lower speed networks.

Q. What level of data subscription do you recommend for Zenga Mail use?
A. You should have a data account that provides several megabytes of data per month. This can vary depending on your specific usage patterns. Every time you check your email you will consume approximately 2-4kb of data (0.002-0.004 MB).

Q. What is the difference between webmail, POP3, and IMAP?
A. Webmail is a web based email service such as Yahoo!, Hotmail, MSN, Gmail and many others. POP3 and IMAP are email services generally provided by your Internet Service Provider (ISP).

Q. When I am setting up my POP3 or IMAP email, what is the email server information I put in?
A. Input data for setting up your POP3 and IMAP includes your email server which is usually in the form of "pop.domain.com" or "mail.domain.com. Check with your primary email provider or ISP to confirm your POP or IMAP email settings.

Q. Is my email information secure?
A. Yes. Your account information is encrypted, and stored on our servers which are in a secured network centre with restricted access.

Using Zenga Mail

Q. Does Zenga Mail provide all the functions of an email client?
A. Zenga Mail is a high performance mobile email application that provides you all the core functionality that you would expect from your existing email service.

Q. Can I access more then one email account?
A. Yes. Zenga Mail supports unlimited email accounts. For most common webmail services, you will be prompted to add your email address and password. For less common webmail, POP, and IMAP services you will also need to input the mail settings for these email accounts (example, "pop.domain.com).

Q. Does Zenga Mail handle attachment upload and download, and in what format?
A. Zenga Mail supports attachment viewing but attachment download and upload is not a supported feature in the current release. We are aiming to include this feature in a near future release.

Q. Can I forward attachments?
A. Yes. Attachments can be forwarded.

Q. Can I view an image attachment?
A. Yes. You can view image attachments. Images are converted on the server and automatically optimized for your specific screen size.

Q. Do I have to enter Login information every time I want to check my email?
A. No. You only have to Login when you start your service for the very first time. After that your Zenga Mail User ID and Password are stored and manual Login will not be required.

Q. Is my information secure with Zenga Mail?
A. Yes. Data security is a high priority to us. Your password is stored encrypted on our servers. Our servers are located in a secured facility with access only by authorized personnel.

Q. What is your privacy policy?
A. We are firmly committed to respecting your privacy. We do not share your information with any third party without your prior consent. If you have any questions, please review our privacy policy.

Glossary

3G is short for third-generation technology. It is used in the context of HYPERLINK "http://en.wikipedia.org/wiki/Mobile_phone" \o "Mobile phone" mobile phone standards. The services associated with 3G provide the ability to transfer simultaneously both voice data (a telephone call) and non-voice data.

Access Name Point (APN) is an access point for GPRS. It is usually in the form "internet.mobileoperatorname.com" and may require a user name and password.

Bluetooth is an industrial specification for wireless personal area networks (PANs). Bluetooth provides a way to connect and exchange information between devices (including most mobile phones) via a secure, globally unlicensed short-range radio frequency.

BREW (Binary Runtime Environment for Wireless) is an application development platform created by Qualcomm for mobile phones which provides a software platform that can download and run applications.

EDGE (Enhanced Data rates for GSM Evolution) or Enhanced GPRS (EGPRS), is a digital mobile phone technology that allows for increased data transmission rate and improved data transmission reliability. It is generally classified as a 2.75G network technology.

General Packet Radio Service (GPRS) is a mobile data service available to users of GSM mobile phones. It is often described as "2.5G", that is, a technology between the second (2G) and third (3G) generations of mobile telephony.

Global System for Mobile Communications (GSM) is the most popular standard for mobile phones in the world. GSM service is used by over 2 billion people across more than 212 countries and territories.

Internet Message Access Protocol (IMAP) is an application layer Internet protocol that allows a local client to access e-mail on a remote server. IMAP4 and POP3 are the most prevalent Internet standard protocols for email retrieval. Virtually all modern e-mail clients and servers support both.

Java Platform, Micro Edition or Java ME (formerly referred to as Java 2 Platform, Micro Edition or J2ME), is a collection of Java APIs for the development of software for resource constrained devices such as PDAs, cell phones and other consumer appliances.

Mobile Information Device Profile (MIDP) is a specification published for the use of Java on embedded devices such as mobile phones and PDAs.

Post Office Protocol version 3 (POP3) is an application-layer Internet standard protocol, to retrieve email from a remote server over a TCP/IP connection. POP3 and IMAP4 are the most prevalent Internet standard protocols for email retrieval. Virtually all modern email clients and servers support both.

Webmail is a web application that allows users to access their email through a web browser, as an alternative to using an email client such as Microsoft Outlook, Mozilla Thunderbird or Eudora.
Examples, include Yahoo, Hotmail, MSN, Gmail and many others.

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